As we know the LEGO Ideas WALL•E has been causing a stir amongst the LEGO Community and for the wrong reasons due to issues with it’s neck. We have documented fixes and the on going issue but finally we have an official statement going forward from the LEGO Ideas team, here is what they’ve sent out to the community;
“Dear LEGO® Fans,
We’re happy to share that we’ve resolved the neck stability issue on 21103 WALL·E, and the set is making its way back very soon.
“Only the Best is Good Enough” has been the LEGO Group motto for over 80 years, and it’s still our guiding principle today. This is especially true for our LEGO products; we expect them to deliver a consistently enjoyable and safe building experience for everyone. Unfortunately some customers have had issues with neck stability on our LEGO Ideas WALL·E. Therefore earlier this fall we decided to stop production and sale of WALL·E and fix the model.
Some of you, our creative LEGO fans, have suggested different solutions to improve WALL·E’s neck stability. Thank you for all of the input and advice, it’s been very helpful. We’ve taken your suggestions into consideration, and together with our design team have a solution that will make the neck more stable.
Our factories in both Mexico and the Czech Republic are preparing to pack and distribute the new version of 21303 WALL·E as soon as possible. We expect WALL·E to be back on the shelves before the holiday season. Actual availability may differ between regions, so check the WALL·E LEGO Shop page for the latest info.
Thanks for understanding our commitment to the best possible building experience, and for the extra patience (and even a few laughs) as we all wait for WALL·E to have his neck fixed. We’re sorry for disappointing LEGO fans, both those who’ve had an unsatisfactory building experience, and those who are now frustrated they can’t buy the product. We hope you are also looking forward to the new and improved LEGO Ideas WALL·E model when it arrives!
LEGO Ideas Team”