Q&A: Re-opening the LEGO House

With LEGO House re-opening in June, Brick Fanatics finds out what measures are in place to help guests play safely

LEGO House has announced that the venue will re-open in June. After spending several months closed to help reduce the spread of coronavirus, the attraction is set to re-open and welcome guests again.

Only a limited number of guests will be able to visit each day to ensure physical distancing is possible and everyone who plans to attend must book an advance ticket.

To find out how the LEGO House has prepared for re-opening and what guests can expect on June 22, Brick Fanatics speaks exclusively to Senior Communication & PR Manager Trine Nissen.

What has been the impact of closing the LEGO House?

We came galloping into 2020, and when the corona crisis hit we were already 20% ahead of last year’s budget. For the rest of 2020, it’s all about giving those deciding to visit LEGO House a good experience.

We believe that the rest of 2020 and probably also some of 2021 will be affected by the crisis – both in terms of a decline in visitor numbers, as we cannot count on foreign tourists, but also in our house in general. All the focus on hygiene and the risk of infection is something that will remain with us well into the future.

Is there anything that guests would usually experience that won’t be available when the LEGO House re-opens?

We have decided to close the DUPLO pools as a precaution, so diving in LEGO bricks is not an option at the moment. In our retail shop we have closed Pick-a-Brick and Build a Minifigure activity. But other than that all experiences are running. Of course we have a lot of signage and less guests in the house. But we still think we can give a really good creative LEGO House experience.

Brick Fanatics feature: Building in the LEGO House

How was the June 22 date determined to re-open?

In LEGO House, we naturally like to build with LEGO bricks, and here you touch many bricks and surfaces during a visit. That is why it has been very important for us not to open until we consider that we can offer a safe experience in LEGO House – and we can from the June 22. We now have some very well thought out solutions that allow our guests to play and have fun, but at the same time take care of themselves.

What are your plans to keep guests safe?

We follow all general recommendations from the authorities and have supplemented them with many precautions. First of all, it should be possible to keep a good distance from the other guests throughout the LEGO House experience. In addition, there are a number of initiatives in relation to cleaning and hygiene, and last but not least, we have trained our staff on how to handle the situation.

The biggest initiatives are that general cleaning has been drastically intensified and that the loose LEGO bricks are being quarantined for 72 hours before entering the house again.

Do guests need to take any precautions when visiting?

We know that hand hygiene is the most important factor in preventing the spread of infection, therefore we are doing everything we can to ensure the best possible conditions for optimum hand hygiene in LEGO House and we urge everybody to have good and safe behaviour.

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